Refund and Returns Policy

Refund & Returns Policy

Effective Date: July 2026

Thank you for shopping with TheWaxx.

We want you to be satisfied with your purchase. Please read our refund and returns policy carefully before placing an order.

Returns

Due to the hygienic nature of our products, we can only accept returns for items that are:

Unused
Unopened
In their original packaging
Returned within 14 days of delivery

Products that have been opened, used, or damaged by the customer cannot be returned for hygiene and safety reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your request and provide an appropriate solution, which may include:

A replacement product
A refund
Store credit

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items cannot be returned:

Opened products
Used products
Gift cards
Downloadable digital products (if applicable)
Clearance or final sale items

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

TheWaxx is not responsible for returned packages lost during transit.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

Exchanges

We only replace items if they are:

Defective
Damaged
Incorrectly shipped

If you require an exchange, please contact our support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

TheWaxx

Website:
https://thewaxx.co

Email:
support@thewaxx.co