Delivery

Delivery Information

Effective Date: July 2026

Thank you for shopping with TheWaxx.

Below you will find information regarding shipping, delivery times, and order processing.

Shipping Within Serbia

We currently ship throughout Serbia using D Express Courier Service.

Shipping Fee

390 RSD per order

The shipping cost is calculated and displayed during checkout before payment is completed.

Order Processing

Orders are processed during regular business days, Monday through Friday.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email.

Estimated Delivery Time

Estimated delivery within Serbia:

1–3 business days

Delivery times may vary depending on:

Your location
Weather conditions
Courier service operations
National holidays

Courier Service

All deliveries are handled by:

D Express Courier Service

Please ensure that the delivery address and contact phone number provided during checkout are accurate to avoid delays.

Delivery Attempts

If the courier is unable to deliver your package on the first attempt, D Express may contact you to arrange another delivery attempt according to their delivery policy.

Order Tracking

Once your order has been dispatched, tracking information may be provided, allowing you to monitor the status of your shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information.

TheWaxx cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Damaged Packages

If your package arrives visibly damaged, please notify the courier immediately and contact us as soon as possible.

We recommend taking photos of the package before opening it.

Shipping Delays

While we strive to deliver every order on time, unexpected delays caused by the courier or circumstances beyond our control may occasionally occur.

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment, please contact us.

TheWaxx

Website:
https://thewaxx.co

Email:
support@thewaxx.co