Privacy Policy
Privacy Policy
Effective Date: July 2026
At TheWaxx (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit thewaxx.co or purchase our products.
On behalf of TheWaxx, we are committed to protecting the privacy of all our customers.
We collect only the necessary basic information about our customers/users, as well as the data required for business operations and customer communication, in accordance with good business practices and with the aim of providing high-quality service.
We provide our customers with the right to choose, including the option to decide whether they wish to remain on or be removed from mailing lists used for marketing campaigns.
All customer/user data is kept strictly confidential and is accessible only to employees who require such information to perform their duties.
All employees of TheWaxx, as well as our business partners, are responsible for complying with the principles of privacy protection.
Information We Collect
When you use our website, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by our payment providers)
- Order history
- IP address
- Browser and device information
- Cookies and analytics data
We only collect information necessary to process your order and improve your experience.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Communicate regarding your purchase
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
We do not sell your personal information.
Payment Processing
Payments are processed by trusted third-party payment providers.
We do not store your complete credit card information on our servers.
When entering payment card details, confidential information is transmitted over the public network in a secure (encrypted) form using SSL protocol and PKI (Public Key Infrastructure), which represent some of the most advanced encryption technologies currently available.
The security of payment data during online purchases is guaranteed by the payment card processor, Banca Intesa a.d. Beograd. Therefore, the entire payment process takes place on the bank’s secure pages.
At no point are payment card details accessible to our system.
Shipping
To deliver your order, we may share your shipping information with our delivery partners.
Only the information necessary for shipment is provided.
Cookies
Our website uses cookies to:
- Keep products in your shopping cart
- Remember your preferences
- Improve website performance
- Analyze website traffic
You may disable cookies in your browser, although some website features may not function correctly.
Analytics
We may use services such as Google Analytics to understand how visitors use our website.
These services may collect anonymous usage information.
Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Comply with legal and tax obligations
- Resolve disputes
- Maintain business records
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise any of these rights, please contact us.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
TheWaxx
Website:
https://thewaxx.co
Email:
support@thewaxx.co